Terms & Conditions
If you have any questions about this Agreement or the Site please access our Customer Agreement Frequently Asked Questions in the "Help" section of the Site or call our Customer Service team at 201-787-5402
Cartrize Satisfaction Guarantee
All of our products and services are backed by a 100% customer satisfaction guarantee. If you are dissatisfied for any reason, we want to make it right. Just call us at 201-787-5402, contact us via e-mail at service@Cartrize.com or log on and use our Customer Inquiry e-mail. You have up to seven days after delivery, or until the expiration date printed on the product -- whichever is earlier -- to return grocery or perishable products and 21 days for frozen products. Cartrize may require the return of the product with which you are dissatisfied before we substitute an acceptable item or issue a credit voucher.
Ordering through the Site. Orders must be received before posted cutoff times for a given delivery (see Delivery of Products below for details). Available delivery windows and associated delivery fees and promotions will be shown as you proceed through the ordering process. You can place your order anytime, up to one week before your delivery date. You can modify an existing order (including the addition or deletion of items, a change in the time or delivery date, and the cancellation of your order) via the Web (in the "Your Account" section of the Site) up until the posted cutoff time for that delivery. To view delivery and cutoff times, visit the Delivery Info section of the site. Note that modified orders are subject to price changes and a change of a delivery date may not guarantee the availability of your desired items. You may cancel orders via the "Your Account" section of the Site or by contacting our Customer Service Department during posted hours. Cancellation of orders after the required cutoff time will result in a restocking fee equal to the sum of (A) 100% of the total dollar amount of your perishable items (since our perishable items are custom- ordered and guaranteed fresh) plus (B) 25% of the total dollar amount of your nonperishable items. A delivery fee may be added to your order. Any such fee is not a gratuity for a Cartrize employee who delivers or is otherwise involved with the delivery of your order and will not be given to any such employee as a gratuity.
Price and Availability. At Cartrize we believe in offering our customers the best product at the best price. We strive to provide you with great prices compared to the competition near your delivery address, and certain items may be priced differently depending on your last delivery address or the address you choose before placing items in your cart. Although our goal is to fulfill 100% of each order, given the perishable nature of our products, from time to time products may be unavailable due to market conditions beyond our control or to quality that is below our standards. At times when we have an item that's very similar to the item you ordered, we may make a substitution. If you're not happy with the replacement, please email us at replace@Cartrize.com. If we are unable to fulfill your entire order we will make every reasonable effort to contact you prior to delivery. Once you complete checkout, your price, or price per pound/ounce where applicable, is guaranteed unless you placed an order for an item where we have inadvertently listed the incorrect price. In those circumstances, we reserve the right to cancel undelivered orders for such incorrectly priced products; we will contact you immediately in such circumstances, and, of course, your credit card or checking account will not be charged. Because we custom-cut, -select, and -order your perishables, the per item price you see in your shopping cart for items we price by the pound/ounce is based on an estimated weight. The final price of these items will be based on the same price per pound/ounce indicated upon completion of checkout, but the actual price is determined once we have prepared and weighed your order, and will appear on the invoice you receive at the time of delivery -- you always pay the true price for the actual weight of your products.
Please note: we reserve the right to limit your order or the quantity of a particular product that you may order.
Delivery of Products. Cartrize might use refrigerated trucks with freezer compartments to maintain the quality and integrity of your products. To maintain the integrity of products after delivery, we recommend that you immediately refrigerate or freeze perishable items. We guarantee your products (with the exception of frozen items) will remain fresh in the delivery box at room temperature (78 degrees) for two (2) hours from the time of delivery. Frozen items must immediately be placed in a freezer.
To receive delivery, you must live in a residential apartment or home and you or your doorman must be present to receive your order from our driver during yours selected delivery window. Additionally, after your second order with Cartrize you may elect an alternate receiver located within your building to accept your delivery. This alternate receiver can accept your goods when you are not present at the time you had selected for delivery and shall accept the goods under all of the same terms and conditions that would apply had you accepted the delivery yourself. Anyone at the delivery address who receives the delivery is conclusively presumed to be authorized to receive the delivery. If you, your doorman, and your alternate receiver are not present during your selected delivery window, we will use commercially reasonable efforts to contact you and reschedule delivery (a $4.99 redelivery fee applies) for that night. In such case, if we are unable to redeliver the order to you for any reason, the order will be canceled and you will be charged a cancellation fee as described above.
In certain areas, Cartrize may offer unattended delivery options. If such options are available in your area, separate terms and conditions will be presented to you before you agree to accept such delivery.
Cartrize delivers case sizes of a variety of different goods, including laundry detergent, beverages, etc. Given the heavy weight of some of these products, and our concern for the health of our drivers, we have purchase limits on a variety of these items on our web site. Also in the interest of safety, we do not deliver to walk-ups (a building without an elevator) above the 5th floor, or deliver more than 3 cases of beverages above the 4th floor. In the event of a broken elevator, we also do not ask our drivers to carry groceries more than 5 floors. Our technology cannot, and does not, enforce these limits. We ask our customers to abide by these service limitations, as we may limit deliveries when orders exceed these requirements. Again, this limitation exists only to protect the health of our delivery staff. We appreciate your understanding and cooperation.
In an effort to meet the committed delivery time for all of our customers, our delivery personnel cannot wait for an inspection of the items delivered. Your order will arrive with an invoice that will list all of the items you have received and were billed for and you can always find a copy in the Your Account section of our website. If something is missing from your order, please call our Customer Service department at 201-787-5402
In the case of inclement weather or unforeseen delivery complications, it may be necessary to make adjustments to our delivery schedule, which will cause us to suspend chosen delivery dates and times. If there will be a significant delay, a customer service representative may call or e-mail you to let you know the status of your delivery time. We will deliver your order as quickly as possible when the conditions permit. We will never deliver an order past 12:30 AM without a customer's consent. If your designated delivery location (i.e., street, avenue) or day is inaccessible, rendering us unable to make the delivery, we will contact you to determine the best alternate location and/or date.
Cartrize delivery personnel are allowed to accept tips. Customers are under no obligation to tip Drivers but have the option of doing so if exceptional service is provided.
Credit Card Payment. Your credit/debit card will be charged for your order on the day your order is placed . Since certain perishables are priced by weight and the actual price is not known until we have prepared and weighed your order, we request credit card authorization for up to 125% of the estimated cost of perishables, but only charge you the actual cost that is determined after preparing and weighing your order. In addition, we will authorize your credit card for an amount equal to 100% of the total of the non-perishable items in your order. Cartrize will not process orders that attempt to use an incorrect, expired, or over-the-limit credit card. We will make our best efforts to contact you if this occurs.
However, in the event such an order is processed, Cartrize reserves the right to collect funds for any uncollected transactions owed to it. Cartrize may charge a fee of $2 per order should a payment made via credit card be declined resulting in the need for alternate payment or exception processing. If you fail to pay any fees or charges when due (which would include if a check is returned or electronic payment is rejected) or if a redelivery fee or restocking fee is imposed, Cartrize may charge such amount directly to the credit card identified in your Customer Account Information and Cartrize may suspend or terminate your access to the Cartrize Service. You shall be responsible and liable for any fees, including attorneys' fees and collection costs, that Cartrize may incur in its efforts to collect any unpaid balances from you. Your right to use the Cartrize Service is subject to limits established by Cartrize and/or by your credit card issuer.
Cartrize reserves the right to collect funds for any uncollected transactions owed to it. Cartrize will automatically attempt to process checking account payments twice. If the first request is declined, Cartrize may charge a fee of $2 per order to cover the cost of exception processing. If the second request is declined, Cartrize will charge a $25 bounced check fee. Additionally, in the event that sufficient funds are not available in your checking account, Cartrize will charge the full amount of the order to your credit card.
If you fail to pay any fees or charges when due or if a redelivery fee or restocking fee is imposed, Cartrize may charge such amount directly to the credit card identified in your Customer Account Information and may suspend or terminate your access to the Cartrize Service. You shall be responsible and liable for any fees, including attorneys' fees and collection costs, that Cartrize may incur in its efforts to collect any unpaid balances from you. Your right to use the Cartrize Service is subject to limits established by Cartrize and/or by your bank. Cartrize reserves the right to remove the online check payment option from any account for any reason at any time.
Cartrize is unable to accept paper checks, food stamps, or third-party coupons at this time.
Third-Party Information Providers and Merchants. In certain cases, the Cartrize Service may permit you to order and receive products, information, and services from businesses that are not owned or operated by Cartrize. In such instances, Cartrize acts only as the link between you and such businesses. The purchase, payment, warranty, guarantee, delivery, maintenance, and all other matters concerning the merchandise, services, or information ordered or received from such businesses are covered by their customer agreement and policies and solely between you and such businesses. Cartrize makes no representations or warranties of any kind, express or implied, regarding the merchandise, services, or information received from such third parties and the fact that Cartrize makes such products, information, and services available should not be construed as an endorsement of the businesses or the products, services, and information they provide.
License and Proprietary Rights
Copyright and Ownership. All Site content, design, text, graphics, and interfaces; the collection, selection, and arrangement thereof; and all software are the property of, or duly licensed to, Cartrize. Consent is granted to view, electronically copy, and print in hard copy portions of this Site for the sole purpose of placing an order with Cartrize for your use. Any other use of materials on this Site, including modification, distribution, or reproduction for purposes other than those noted above, without the prior written permission of Cartrize is strictly prohibited. You acknowledge that Cartrize and/or third-party content providers remain the owners of such material and that you do not acquire any of those ownership rights by downloading copyrighted material. Cartrize reserves the right to revoke this authorization at any time, and any use shall be discontinued immediately on written notice from Cartrize.
Trademarks. "Cartrize", all Cartrize logos, and all titles, characters, names, graphics, and button icons are service marks, trademarks, and/or trade dress of Cartrize or otherwise proprietary to Cartrize and may not be used by you for any reason other than as expressly permitted by this Agreement. All other trademarks,service marks, product names, and company names or logos appearing in the Cartrize Service and on the Site are the property of their respective owners and you do not acquire any ownership rights in such marks, logos, or names by using this Site or the Cartrize Service.
Access to the Cartrize Service
You will provide all equipment and services and be responsible for all data, telephone and other charges necessary to access the Cartrize Service and the Site. You agree to comply with all laws applicable to your activities on the Cartrize Site and with the terms of this Agreement. You hereby represent that you are an adult (18 years or older) and have the power and authority to enter into this Agreement and perform your obligations hereunder.
You acknowledge that from time to time the Cartrize Service or this Site may be inaccessible or inoperable for any reason, including, without limitation: (i) equipment malfunctions; (ii) periodic maintenance procedures or repairs which Cartrize may undertake from time to time; or (iii) causes beyond the control of Cartrize or which are not reasonably foreseeable by Cartrize.
ID Number and Passwords. Access to the Cartrize Service is accomplished through the use of a user name and a password that you choose upon registration. You are solely responsible for any authorized or unauthorized access to your account by any person. You agree to bear all responsibility for the confidentiality of your password and all use or charges incurred from use of the Cartrize Service with your password. You agree to notify Cartrize promptly of any unauthorized use of your password and you will remain liable for any use of the Cartrize Service until you notify Cartrize.
Your Account. You are responsible for, and agree to pay promptly, all charges to your account, including applicable taxes and purchases by you or anyone you allow to use your account and password to access the Cartrize Service. You agree and accept responsibility for keeping all your account information current, including address, payment information, telephone number, e-mail address, and alternate receiver for your order. You can update your information in the Your Account area on our Web site or contact our Customer Service department. Please do not send credit card or other payment information via email. You agree that you will not provide fraudulent information and that you are solely responsible for any information you provide to Cartrize, and accept responsibility for all activities that occur under your account or password and for restricting access to your computer. You will comply with all laws applicable to your activities on the Site and with this Agreement. Cartrize's secure server encrypts your payment information so that it cannot be read as the information travels over the Internet. Once we receive your payment information, it is stored in our secure data center. Cartrize will exercise commercially reasonable efforts to ensure that your payment information remains confidential, and is available only to personnel who have a need to know such information in connection with providing you the Cartrize Service. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with encryption software. Our Site encrypts your credit card and bank account number prior to transmission over the Internet using secure socket layer (SSL) encryption technology.
Corrections. If you would like to update or correct information previously provided to us, please send an e-mail with your new information to firstname.lastname@example.org or you can update your account information yourself by going to Your Account on the Cartrize Site. Please do not send credit card or other payment information via email.
Acceptable Use Policy
You are solely responsible for any and all acts and omissions that occur under your account or password, and you agree not to engage in unacceptable use of the Cartrize Service, which includes, without limitation, use of the Cartrize Service to: (a) disseminate or transmit unsolicited messages, chain letters, or unsolicited commercial e-mail; (b) disseminate or transmit material that, to a reasonable person, may be abusive, obscene, pornographic, defamatory, harassing, grossly offensive, vulgar, threatening, or malicious; (c) disseminate or transmit files, graphics, software, or other material that actually or potentially infringes the copyright, trademark, patent, trade secret, or other intellectual property right of any person; (d) create a false identity or otherwise attempt to mislead any person as to the identity or origin of any communication; (e) export, re-export, or permit downloading of any message or content in violation of any export or import law, regulation, or restriction of the United States and its agencies and authorities, or without all required approvals, licenses, or exemptions; (f) interfere with, disrupt, or attempt to gain unauthorized access to other accounts on the Cartrize Service or any other computer network; (g) disseminate or transmit viruses, Trojan horses, or any other malicious code or program; or (h) engage in any other activity deemed by Cartrize to be in conflict with the letter or intent of this Agreement.
Warranty Disclaimer; Limitation of Liability; Indemnification
YOU EXPRESSLY AGREE THAT USE OF THE Cartrize SERVICE, THE SITE, AND THE INTERNET IS ENTIRELY AT YOUR OWN RISK. THE Cartrize SERVICE, THE SITE, AND ITS CONTENTS ARE PROVIDED ON AN "AS IS," "AS AVAILABLE" BASIS. TO THE EXTENT PERMITTED BY APPLICABLE LAW, Cartrize DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE Cartrize SERVICE, THE SITE, OR ITS CONTENTS OR WITH RESPECT TO ANY INFORMATION, SERVICES, AND PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE Cartrize SERVICE; Cartrize DOES NOT ADOPT ANY REPRESENTATION OR WARRANTY OF ANY MANUFACTURER OR MERCHANT OF ANY SUCH INFORMATION, SERVICE, OR PRODUCTS. Cartrize MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND AS TO THE AVAILABILITY, ACCURACY, OR CONTENT OF ANY INFORMATION, SERVICES, OR PRODUCTS OBTAINED THROUGH THE SITE OR THE Cartrize SERVICES. Cartrize DOES NOT WARRANT THAT THE FUNCTIONS PROVIDED BY THE SITE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE IS FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.
NEITHER Cartrize NOR ANY OF ITS DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, REPRESENTATIVES, THIRD-PARTY INFORMATION PROVIDERS, MERCHANTS, OR LICENSORS (COLLECTIVELY, "Cartrize PARTIES") SHALL BE LIABLE FOR ANY DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, COMPENSATORY, DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES; LOSS OF DATA, INCOME, OR PROFIT; OR LOSS OR DAMAGE TO PROPERTY, ARISING OUT OF OR IN CONNECTION WITH THE USE OF, OR THE INABILITY TO USE, THE SITE, THE Cartrize SERVICE, OR THE INTERNET. Cartrize'S LIABILITY SHALL BE LIMITED TO PROVIDING YOU WITH A REFUND FOR ANY PRODUCT THAT IS RETURNED. YOUR SOLE AND EXCLUSIVE REMEDY HEREUNDER SHALL BE FOR YOU TO DISCONTINUE YOUR USE OF THE Cartrize SERVICE AND TO TERMINATE THIS AGREEMENT. Cartrize RESERVES THE RIGHT TO LIMIT YOUR ORDER OR THE QUANTITY OF A SPECIFIC PRODUCT YOU MAY ORDER. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL, INCIDENTAL, OR SPECIAL DAMAGES OR OF IMPLIED WARRANTIES, IN SUCH STATES AND JURISDICTIONS LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
The material in the Site is provided for lawful purposes only. Cartrize operates this Site for use in specific jurisdictions where it provides its Services, and makes no representation that these materials are appropriate or available for use in other locations. If you use the Site from other locations, you are responsible for compliance with applicable local laws.
Price and availability information is subject to change without notice and may vary geographically.
You agree to defend, indemnify, and hold Cartrize Parties harmless from any and all suits, actions, legal or administrative proceedings, claims, demands, damages, liabilities, and expenses, including attorney's fees and costs, arising in connection with a violation of this Agreement by you or through use of your account.
Termination. This Agreement is effective upon your acceptance as set forth herein and shall continue in full force and effect until terminated. Cartrize may suspend or terminate this Agreement or the Cartrize Service or remove or disable access to any portion of the Cartrize Service at any time for any reason with or without notice to you. You may terminate this Agreement and your Cartrize Service at any time for any reason by delivering notice in the manner provided below, which termination will be effective the day notice is received or such later date specified in the notice. Cartrize reserves the right to collect fees and charges incurred before you cancel your Cartrize Service. In addition, you are responsible for any charges incurred to third-party vendors or content providers prior to your cancellation.
Notices. Cartrize may give notice to you of any change or any other communication related to this Agreement through a general posting on the Cartrize Site, by electronic mail, or by conventional mail to your address contained in the Customer Registration Data. You may give notice to Cartrize by telephone at 1-201-787-5402, by electronic mail (as specified in the "Help" section of the Cartrize Web site), or by conventional mail to:
Third-Party Beneficiaries. The provisions of this Agreement are for the benefit of Cartrize Parties, and each shall have the right to assert and enforce the provisions directly on their own behalf. This Agreement and all obligations and restrictions placed upon you or your permitted users by this Agreement shall survive termination of this Agreement and your Cartrize Service.
Amendment. Cartrize may amend this Agreement at any time by posting the amended terms on our Site. All amended terms shall automatically be effective for orders placed after posting and seven days after they are initially posted on our Site for orders already placed. By using this Site after the effective date of any such amendment, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Agreement to which you are bound.
ADDITIONAL TERMS FOR Cartrize CORPORATE SERVICES CUSTOMERS ONLY
This section applies to Cartrize Corporate Services Customers only; if any terms in this section are inconsistent with any terms above, the terms of this section shall apply with respect or Corporate Services Customers. All other terms of the Customer Agreement, above, apply to Corporate Services Customers.
Ordering through the Site. Delivery is available on most non-holiday weekdays; check the Delivery Info page for exact delivery dates. Orders must be received before the posted cutoff time for a given delivery. Available delivery windows and associated delivery fees and promotions will be shown as you proceed through the ordering process. You can place your order any time, up to one week before your delivery date. You can modify an existing order (including the addition or deletion of items, a change in the time or delivery date, and the cancellation of your order) via the Web (in the "Your Account" section of the Site) up until the posted cutoff time for that delivery. You may cancel orders via the "Your Account" section of the Site or by contacting our Corporate Services Department at 1-201-787-5402 during posted hours. Please see the Get Help section of the site for Customer Service hours. However, modified orders are subject to price changes and a change of a delivery date may not guarantee the availability of your desired items. Cancellation of orders after the required cut-off time will result in a restocking fee equal to the fees described in the main Customer Agreement.
To receive delivery, your requested delivery destination must be in a commercial building where Cartrize is permitted to make deliveries and you or an alternate receiver must be present to receive your order from our driver during your selected delivery window. This alternate receiver can accept your goods when you are not present at the time you had selected for delivery and shall accept the goods under all of the same terms and conditions that would apply had you accepted the delivery yourself. Anyone at the delivery address who receives the delivery is conclusively presumed to be authorized to receive the delivery. If you and your alternate receiver are not present during your selected delivery window, we will use commercially reasonable efforts to contact you and reschedule delivery for that day. In such case, if we are unable to redeliver the order to you for any reason, the order will be canceled and you will be charged a fee as described above.
Access to the Cartrize Service
ID Number and Passwords. Access to the Cartrize Service is accomplished through the use of a user name and a password that will be issued to you upon registration. Cartrize will need to verify your address for delivery. You are solely responsible for any authorized or unauthorized access to your account by any person. You agree to bear all responsibility for the confidentiality of your password and all use or charges incurred from use of the Cartrize Service with your password. You agree to notify Cartrize promptly of any unauthorized use of your password and you will remain liable for any use of the Cartrize Service until you notify Cartrize of the unauthorized use of your password.
1201 N Orange St Ste 700 #7220
Wilmington DE 19801-1186