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How can I change or cancel an order?

You can change, reschedule or cancel an order at any time before the order cutoff deadline indicated on the email we send to confirm your order which is 12 hours

Delivery timeslots and order deadlines for different neighborhoods may vary slightly, so please see Available Delivery Slots for order cutoff information in your neighborhood.

To avoid being charged for an order you wish to cancel, we must receive your cancellation before the deadline. For orders cancelled after the deadline, there is a restocking fee of 100% of the cost of perishable items in the order plus 25% of the cost of packaged goods, excluding fees and tax.

If you miss the deadline, but for some reason still cannot accept your order, please email us at info@cartrize.com

Please note that if you make changes to an order, the price and availability of some items may change. To change or cancel an order, go to your account and cancel the order.

Cartrize allows substitutions?

Our goal is to fulfill 100% of each customer's order, but occasionally market conditions beyond our control may cause an item to become unavailable. At times when we have an item that's very similar to the item you ordered, we may make a substitution. Any substitute item will be marked as such. If you're not happy with the replacement, we hope you'll email us so we can make it right: service@cartrize.com

Can I return something if I'm not satisfied?

We take pride in the high quality of our grocery and packaged goods. That's why we guarantee your satisfaction with every product, every time. If you are dissatisfied with any item in your order, please contact us right away — we'll either replace it with an acceptable item or refund 100% of the cost for that item. Contact our Customer Service Team using the service@cartrize.com

When are credits applied?

We will automatically apply any outstanding credits to your order  cancellation within 24 hours .

How do I create a Shopping List?

Personalized Shopping Lists are a great way to plan ahead for the items you'll need in the future. Shopping Lists are created separate from your shopping cart and you have the ability to create more than one and give them all unique names. Simply find your favorite item and click on: "Save To List." You can save your item to an existing list or create a new one. This is one of our favorite ways to do party and event planning!


Registered Office 

Cartrize LLC

1201 N Orange St Ste 700 #7220

Wilmington DE 19801-1186